Once again, we find ourselves at the end of a busy, change-packed year. The whole Unified Communications market reshaped itself in 2017…and we’ve got much more coming. Let’s take a look over all of it.

The Tide of 2017 UC Changes

  1. Microsoft Teams entered the market, and took off
  2. More Skype for Business competitors entered the market & gained popularity (e.g. Workplace)
  3. Office 365 continued to gain new tools, and improvements to existing ones
  4. Microsoft decided, instead of integrating Teams functionality into Skype for Business, to fold Skype for Business into Teams!
  5. Skype for Business Server users got a consolation prize in the form of one more server version: Skype for Business Server 2019
  6. The birth of “Intelligent Communications” as Microsoft advanced their all-cloud service offering for end users
  7. New devices flooded in – headsets, softphones, full conferencing systems, etc.

We did several Office 365 Skype for Business deployments: most Hybrid, though one was fully Cloud-Based. So far only one customer has expressed interest in Teams. They are currently trying it out among a handful of personnel.

I’ve enjoyed some great conversations with Skype4B vendors this year. Doug at Sennheiser, Lisa & Adam at Polycom, Alex at Event Zero, Matt at Landis Computer…always glad to talk with you. Hope next year brings all of you some great developments!

2017 Reader Poll – Your Business Communications Now and in 2018

I realized I didn’t do an end-of-year poll in 2016. My oversight! Let’s rectify it with a reader poll right now. Let’s hear what you have to say about business communications.

 

What do you use for business communications (phone, IM/chat, video, online meetings) now? Please select all relevant answers.

 


What changes do you see your organization making to their business communications in 2018?

 

These polls will run until January 3rd, 2018. Then I’ll go through the results, like usual. Your feedback (and sharing the post around) is appreciated!

Is your answer not listed? Please leave it in a comment below (or email me here if you prefer).

Happy Holidays! Join Us Back Here in January

This blog grew more than ever before in 2017. For that, I owe all of you, our readers, a big Magpie thank you!

happy black lab photo
Photo by m01229

(Don’t worry, no muddy paws come with it.)

As always, if you have a topic you’d like to see addressed in 2018, please share it with us.

We’ll see you back here in January. Until then, have a Merry Christmas and a Happy New Year!

Skype4B Insider Poll: What Does 2018 Have in Store for Your Business Communications?
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