Never Miss a Skype for Business Notification Again

In early 2016 I wrote a post titled, Making Sure You See Skype for Business Notifications—No Matter What!.

In said post I reviewed a notification app called SuperToast, made by Modality Systems. It remains one of the blog’s most-read posts today. Evidently lots of Skype for Business users miss notifications…

The other day, Louise at Modality asked if I’d like to review the new, redeveloped SuperToast V3. Of course I was happy to do so!

What is SuperToast?

The SuperToast app sits in your taskbar. Every time you miss a Skype for Business call or Instant Message, SuperToast displays a notification popup with details about the missed event.

Chat Notification
Someone is chatting with me!

SuperToast notifies you of missed Instant Messages, incoming audio/video calls, and missed audio/video calls.

Missed Call Notification
Can’t talk now, writing this post.

The notification windows only displays the first message someone sends. If for example you receive 4 messages in succession from one person (as my co-workers sometimes do), you’ll only see one SuperToast notification. Which is smart—nobody wants a stream of popup windows blocking other work!

The SuperToast settings could not be simpler. Here’s the entire settings window.

SuperToast Settings
The SuperToast Options window. Five settings. Nothing else needed.

You choose which communication types for which you want to receive SuperToast notifications via checkboxes. That’s it.

What’s New in V3

The new SuperToast has two main improvements over old versions.

  1. Full support for the latest Skype for Business clients.
  2. Bug Fixes:
    1. Notifications appearing despite you being active in the conversation window
    2. Not bringing the conversation window to the front when clicking on a notification

The UI is largely the same as before. Which helped it fold back into my day-to-day routine almost immediately. But after a few weeks’ testing, I can say V3 is more stable now.

Two Versions: Single-Use and Business-Wide

SuperToast comes in two versions:

  • SuperToast One is a single-user version.
  • SuperToast for Business is a business version with central management.

SuperToast One has a few limitations the Business version doesn’t. You can’t customize SuperToast One’s look & feel, no central admin, etc. Pretty much what you’d expect for a single-user.

SuperToast One costs $7/year. SuperToast for Business costs $7/year for 5-99 users, $5/year for 100-999 users, $2.50/year for 1000-2499 users, and $1/year for 2500+ users. So no matter which version you buy, or how many, you’re only paying a few dollars a user per year. You even get 24-hour support with this too.

They used to have a free version. Now there’s a free 30-day trial.

Incoming Call Notification
Hold on, better take this. Be right back.

Who Can/Should Use SuperToast?

Modality developed this app to support Skype for Business users. Like us, they didn’t like missing notifications from co-workers or customers. The app works with Skype for Business Server and Online (O365) deployments.

Lync 2013 users still hanging on? SuperToast will work for you too.

That said, here’s a brief mention of SuperToast’s limits. It has 3 that I can determine:

  1. No Mac version yet.
  2. I am not certain if SuperToast will work with the Teams desktop client.
  3. As many commenters pointed out on my 2016 post, this IS a third-party app. Some organizations block third-party apps from user’s devices on security grounds. That is perfectly valid—we see malware apps all the time on customer PCs!
    In such cases, I’d recommend using SuperToast for Business. Its central management and Modality’s reputation should dissuade any security concerns.

I do know that Modality continues to work on SuperToast. We may see these limits resolved fairly soon. If I hear of timetables for such, I’ll update this post accordingly.

SuperToast in Taskbar
Runs in the taskbar. Quiet. Unobtrusive.

Super for Putting Missed Calls/Conversations in Front of Your Eyes

SuperToast is a single-purpose app. It does one job…and it does it well. Plus it’s cheap to buy. I always like simple apps like this; they don’t require a high learning curve, and provide an immediate benefit.

For those who miss a lot of notifications in the course of a workday, SuperToast makes for a quick, valuable solution.

SuperToast Page – Modality Systems

Used SuperToast before? How was your experience?

Software Add-on Review: SuperToast V3
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2 thoughts on “Software Add-on Review: SuperToast V3

  • July 24, 2018 at 9:54 am
    Permalink

    Thank you for the review. Just to add, having it work with Teams is definitely on the roadmap. There have been some limitations as to the accessibility we had to the back end of Teams to get this rolling, but progress is being made. Will keep you posted 🙂

    Reply
    • July 25, 2018 at 7:21 am
      Permalink

      Great to know, Ian. Thanks for sharing!

      Reply

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