While researching a full Skype for Business pricing update, I spoke with a co-worker. He told me something I didn’t know about Office 365’s PSTN Calling. Specifically, a surprise hidden in how Microsoft handles international call rates. It is possible
Attendant Pro Review: The 2017 Edition
New Features, More Power in Latest Attendant Pro Last year I did a two-part review of Attendant Pro, made by Landis Computer. Those posts remain some of my most-trafficked. Software Review: Attendant Pro Part 1 Software Review: Attendant Pro Part
Troubleshooting Reference for Skype for Business File Transfer Issues
In my last post, I mentioned a co-worker alerted me to problems with file transfers in Skype for Business failing. I did promise to do a post on her situation once we resolved the issue. Well, we resolved it! I
What’s Involved in a Skype for Business File Transfer
Skype for Business on Mac finally got file transfer capability in April. Then, just last week, a co-worker asked me about a thorny issue they’ve had with file transfers intermittently failing. (I’ll cover this in its own post once we’ve
How Do Skype for Business, Teams, and Slack Meet Compliance Regulations?
We recently talked about SOX compliance in our regular newsletter, “WOOF!” The full article is here: 5 Big Benefits Your Company Gains from SOX – WOOF! March 2017 (Yes, there are actually benefits to SOX compliance. Weird, huh?) It made
Teams vs. Skype for Business: Which to Choose?
A tug-of-war is brewing among Microsoft users. (I wouldn’t call it a ‘war’…we’re all reasonable folks, right?) The question is, which app do we use: Skype for Business, Teams, or both? Different Apps for Different Communications Looking at them in
How to Calculate the Bandwidth You’ll Need for Skype for Business
More than once, the first call we get from a new Skype for Business customer involves bandwidth. Namely, the customer doesn’t have enough of it. Lack of bandwidth manifests in frustrating ways with Skype for Business: video freezes, abrupt Skype
The Importance of a Backup Communications Method
We back up our files, our servers, and our phones’ data. But do you have a backup for your communications tools? The idea came up yesterday while checking tech news. Microsoft cloud services had an outage on the 21st. An
Q&A on Microsoft Teams
Microsoft Teams is here! It was released to General Availability (for Office 365 customers) on Tuesday. I’ve already seen several reviews of the chat platform. Links to some reviews are below. Of course we have to weigh in; what kind
3 Ways to Start Conversations With Skype for Business Auto-Contact Links
A reader comment drew my attention to this post from way back in 2011: 3 Ways to Start Conversations With Lync Auto-Contact URLs They asked a simple question: “Could you do this (set auto-contact URLs) with a Skype for Business